ACMPE Article Assessments

Retain your team through onboarding and training academies

Optimizing physician enterprise performance in the shift to value

Improving market comparisons through MGMA’s reporting of compensation and productivity by years of experience

Key considerations for your next anesthesia arrangement

Value-based management: Taking a wellness approach for better organizational outcomes

4 steps for creating value in the hospital-based physician enterprise

Got reviews? Improving patient experience to enhance quality outcomes

The lost art of customer service

Knock, knock... Who’s there? Considerations for when private equity comes for physician acquisitions

Is your practice really prepared for a disaster?

How to engage physicians in the claims cycle

The merger synergy alignment process (MSAP)

Formalizing values review: An organizational strategy to shape culture

Create and sustain a successful leadership development institute

Discover the barriers to investing in leadership development and the building blocks to create a leadership development institute in your organization.

A rural health clinic’s journey to behavioral health integration

Using Lean methodology to address medical practice staffing challenges

The realities of HIPAA enforcement

Strategies to enhance the remote employee experience

Advancing gender equity in emergency departments through clinical operations and system redesign

Sexism continues to permeate the field of emergency medicine, and it is incumbent upon everyone, especially those involved with operations and systems design, to address sexism head on.

Bidding wars: Why private practices are struggling to retain nursing staff

Carving out space between employed and independent: Professional service agreements in today’s physician market

Data Mine: COVID-19’s impact on the revenue cycle

MGMA DataDive Cost and Revenue helps show medical groups’ business offices rebounded during the COVID-19 pandemic and got back to business.

Laying the foundation for behavioral health integration

Next-generation kiosks and portals: The solution for addressing workforce challenges?

The impact of values on organizational success

Zero Suicide implementation during a behavioral health crisis

Maximizing your advanced practice workforce through implementation of CMS’ 2023 MPFS split/shared rule

Access a detailed overview of how CMS is changing split/shared billing between 2022 and 2023.

Shaping a culture: Implications for leaders

This July 2022 MGMA Connection magazine feature details how leaders at the Mayo Clinic understand how culture enables one to work synergistically, rather than in conflict.

MGMA Better Performer staffing solutions

This July 2022 MGMA Connection article details how MGMA Better Performer group Cone Health is investing in its CMAs through an employer-based training program.

Closer to perfection: Utilizing Lean management to increase value for patients and staff in an academic medical practice

By embracing a Lean management system, the Mayo Clinic provided closer alignment with its true north by empowering staff to improve the work they perform every day.

Is setting a vision with a values statement really that important? A real-life example

Learn how valuable it is to set your practice’s vision in the context of your values — and the real-world, bottom-line impact it can have on your goals.

Diversity, equity and inclusion initiatives: Practicing the Platinum Rule to meet people where they are

If an organization has the mentality that diversity, equity and inclusion are integral parts of its culture, it has a better chance of accepting different viewpoints and ways of thinking.

Redefining fair market value under Stark Law

Discover the impacts on physician practices based on new Stark Law rules that were effective in January 2021, as well as the 2021 Medicare Physician Fee Schedule.

Achieving success in a physician-led ACO

Quality coordinators, scorecards, risk stratification and expenditure and utilization reports help ensure success in chronic care management, AWVs and more in one physician-led ACO.

Navigating the credentialing gauntlet: Key actions for revenue cycle management

Learn 7 steps for in-house credentialing success at your medical practice to minimize disruption to your revenue cycle.

Updating your game plan for APP compensation

The changes brought on by the COVID-19 pandemic mean getting more out of your advanced practice providers (APPs). Discover how to update compensation for successful recruitment.

Staffing to demand: How a medical group illuminated staffing needs

Use of a staffing-to-demand (S2D) model allows comparison of an individual practice’s current staffing levels to what is required to meet the specific patient demand of the practice.

Building care connections digitally: Best practices in virtual care competency are grounded in simulation training and education

As healthcare organizations prepare for long-term telehealth strategies, it’s important to ensure clinical providers are trained for succeeding in virtual care delivery.

How medical practices can continue the journey toward diversity, acceptance and inclusion

Deep-rooted foundations of cultural and social inequities extend into healthcare organizations. Learn how to recognize the bias that perpetuates them.

Are you in the right mind to lead? Exercises and tips to train and nourish your creative side

Learn how practice leaders, in today’s world of knowledge workers, can build upon right-mind skills to nourish creativity to pair with more analytical abilities.

Balancing the supply and demand of patient access

Discover and apply a more precise and proactive approach to capturing access performance data.

Know thy patient: Providing a welcoming environment and better care for LGBTQIA+ patients

Learn some best practices for inclusiveness for LGBTQIA+ patients presented at MGMA20 | The Operations Conference.

Cultivating psychological safety: Activating humanness in healthcare

Humanness in healthcare is activated by behaviors that bring to life the structures, systems and processes that ensure psychological safety is present in the practice.

Succession management: An essential strategy for organizational success

To survive and thrive, successful organizations must be keenly aware of their leadership talent and how to best develop it across all levels for effective succession management.

Addressing workplace violence in healthcare settings

Advancing to team-based care in the ambulatory enterprise

Team-based care, which allows clinicians and other staff to work at the top of their license and capabilities to meet patients’ needs, can also lead to higher staff satisfaction and retention.

Living it: Creating and maintaining exceptional organizational culture

Organizations and leaders should give staff a profound purpose for coming to work each day. This starts with creating a strong, positive and long-term organizational culture.

Revenue cycle check-up: Assessing the internal components to get a clear picture of your practice’s financial health

By conducting an internal revenue cycle assessment, group practices can better understand their financial health and potentially optimize their revenue cycle.

Solving emergency department security challenges

Healthcare facilities that provide emergency care have special security needs and should have a security plan that incorporates additional safety and security enhancements.

Integrated behavioral health in a clinical primary care setting

The need for integrated behavioral health in primary care is growing amid the COVID-19 pandemic. Learn from an ACMPE Fellow about how to make it work.

Using the Lean Startup model to drive healthcare performance transformation

Build, measure, learn: These are keys to the Lean Startup Method that can drive rapid and meaningful change within a medical group.

FQHC acquiring a rural clinic: Opportunities and challenges

Federally Qualified Health Centers (FQHCs) acquiring Rural Health Clinics (RHCs) help increase the scope and area of services of an FQHC. Learn more about the opportunities and challenges.

Executive Session: Interpreting the data behind practice losses with Timothy Smith

Timothy Smith, CPA, ABV, principal, TS Healthcare Consulting, discusses factors — such as overhead, collections and compensation — driving losses in hospital-owned practices.

Data glitch: How to avoid misusing physician compensation data that lead to red ink

Healthcare systems should avoid applying abstract, survey-based benchmarking compensation data to physician compensation levels and instead focus on information specific to their practice.

Managing your dark side: How personality-based risk factors can derail leaders

Healthcare leaders should take time to understand, identify and manage personality-based risk factors to improve performance, relationships and organizational success.

Right diagnosis, wrong patient: Lab specimen integrity and why it matters

Practice administrators should know the impact that errors in the lab specimen labeling process can have on patient care and overall safety. Learn best practices from an ACMPE Fellow.

Speech odyssey: Language technology innovations in the EHR

Humans respond naturally to voice commands and use speech inherently to connect with others, and healthcare technologies are catching on with voice-enabled platforms in EHRs.

Survey says: Achieving and sustaining outstanding patient satisfaction

Outstanding patient satisfaction scores begin with an understanding of the patients’ perspective. Explore what patients value and how to implement changes based on satisfaction survey findings.

Are you ready for an OSHA visit?

Under federal law, practices are required to have an OSHA program and be compliant under OSHA guidelines. Here is what you need to know to ensure you’re prepared for an OSHA site visit.

21st Century Cures Act: After 10 years of broken promises, is EHR interoperability finally at hand?

In the 10 years since the enactment of the HITECH Act, is EHR interoperability finally at hand after the addition of the 21st Century Cures Act? Two experts weigh in.

The devil in the details: Know the hidden costs and potential pitfalls in switching EHRs

There is no perfect EHR, which means the process of looking at switching to a new system is fraught with peril. Explore where the hidden pitfalls and costs.

"Sorry" still matters: Patient communication, apologies still help in protecting, preventing physician lawsuits

Mistakes happen, and how providers respond to them has an effect on whether an error results in a malpractice lawsuit. Having a protocol in place is vital to ensure consistency.

Surviving Harvey: Disaster preparation issues for medical practices hit by hurricanes

Learn from the experiences of practice leaders whose plans and preparations were put to the test.

Creating a culture of willing compliance

The key for any practice is to build a culture of compliance that is seen by the staff as a better approach to the business of healthcare. ACMPE credit available.