Using AI to Power a Cutting-Edge Customer Experience in Your Contact Center - on demand

This webinar — recorded on April 30, 2024 — is eligible for ACMPE and CEU credit.

The transformative power of AI is being harnessed to power better reliability, customer service and cost savings in medical groups nationwide. With the aid of conversational AI, healthcare providers can achieve advanced call routing, chat and other self-service capabilities that enhance patient satisfaction while boosting efficiency by automating manual processes. Join us for this presentation featuring case study examples on bringing together voice, video and more than 20 digital channels and messaging apps into a unified experience for your patients and improved capture of patient information and dashboards to monitor performance.

This 60-minute webinar will provide you with the knowledge to:

• Outline the communication channels needed to manage patient communications in your contact center
• Examine real-world results of conversational AI used in medical groups and health systems today
• Breakdown the potential for savings, improved customer satisfaction and efficiency from the automation of manual work

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Delivery method: Internet Live Course | Group Internet Based
Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
Learning format: Traditional
Prerequisites: A basic understanding of the topic or knowledge area.
Advance preparation: None
Duration: 60 minutes

Claiming Credit: If you wish to claim continuing education credit, you must watch the recording and complete the session evaluation in order to meet the requirements of the accrediting organizations.

• ACMPE, medical practice administrators in certification and Fellowship through ACMPE
• CEU, generic continuing education credit

For detailed continuing education credit information, click here.

This webinar consisted of a 60-minute presentation, interactive polls and a question-and-answer session.

You will receive informational emails with login instructions, handout materials and the recording.