Streamline Front Office Operations and Improve Patient Care with the Right Technology Partners - on demand

This webinar — recorded on June 10, 2025 — is eligible for ACMPE and CEU credit.

High-quality patient care doesn’t start in the exam room, it starts at the front desk with the right office set up and technology partners. In today’s healthcare front office, technology can be a game-changer, but only when implemented with intention and alignment. From the front desk to the back office, well-chosen tools can improve patient satisfaction, streamline workflows, and boost team morale. But not all solutions deliver as promised, and the wrong fit can create more headaches than help.

In this session, MGMA consultant Dawn Plested will share insights and best practices to help healthcare professionals thoughtfully evaluate, select, and maximize technology partnerships that support both clinical and operational excellence. Learn how to avoid common pitfalls and empower your team with smarter workflows and better data.

This 60-minute webinar will provide you with the knowledge to:

• Evaluate the operational impact of front-office technology on patient satisfaction and workflow efficiency
• Identify signs of poorly matched or ineffective technology implementations
• Develop a strategy for selecting and advocating for technology that aligns with long-term practice goals

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Terms of registration: By registering for a complimentary sponsored educational webinar, participants understand that their contact information, excluding phone numbers, will be shared with the specific sponsor. Please reference their website’s privacy policy.

Delivery method: Internet Live Course | Group Internet Based
Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
Learning format: Traditional
Prerequisites: A basic understanding of the topic or knowledge area.
Advance preparation: None
Duration: 60 minutes

Claiming Credit: If you wish to claim continuing education credit, you must watch the recording and complete the session evaluation in order to meet the requirements of the accrediting organizations.

• ACMPE, medical practice administrators in certification and Fellowship through ACMPE
• CEU, generic continuing education credit

For detailed continuing education credit information, click here.

This webinar consisted of a 60-minute presentation and question-and-answer session.

You will receive informational emails with instructions to access the recording and related resources, as well as steps to claim continuing education credits.