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If you experience issues registering for this webinar, please email or call the MGMA Service Center at 877.275.6462, ext. 1888 to register.

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This member-exclusive webinar – scheduled for January 20, 2026, at 1 pm ET (12 pm CT, 11 am MT, 10 am PT) – is eligible for ACMPE, ACHE (live only), CME (live only), CPE (live only), PDC (live only) and CEU credit, and will be made available as a recording.

Managing disruptive behavior among physicians is essential yet challenging for healthcare leaders. This session provides an actionable framework to confidently address such behaviors and foster a collaborative, productive, and safe work environment. Through practical examples and real-world scenarios, participants will learn proven techniques for assessing disruptive behavior, conducting difficult conversations effectively, and turning challenging situations into opportunities to enhance organizational culture. By leaning into these challenging conversations, leaders can create healthier, purpose-driven environments that enhance engagement, quality outcomes, and overall team morale to help drive company success. Attendees will leave equipped with the skills to handle these complex interactions with confidence, building resilient teams grounded in respect, collaboration, and a shared commitment to collective success.

This 60-minute webinar will provide you with the knowledge to:

• Use techniques for tailored interventions that assess disruptive physician behavior
• Demonstrate the best practices for initiating and guiding difficult conversations with disruptive physicians, avoiding common pitfalls
• Employ strategies that transform disruptive incidents into opportunities for building positive, collaborative workplace culture

Brought to you by BambooHR

Terms of registration: By registering for a complimentary sponsored educational webinar, participants understand that their contact information, excluding phone numbers, will be shared with the specific sponsor. Please reference their website’s privacy policy.

Delivery method: Internet Live Course | Group Internet Based
Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
Learning format: Traditional
Prerequisites: A basic understanding of the topic or knowledge area.
Advance preparation: None
Duration: 60 minutes

Claiming Credit: If you wish to claim continuing education credit, you must attend the live webinar and complete the session evaluation in order to meet the requirements of the accrediting organizations.

• ACMPE, medical practice administrators in certification and Fellowship through ACMPE
• ACHE, American College of Healthcare Executives Qualified Education
• CME, licensed physicians (MD/DO)
• CPE, Continuing Professional Education for accountants
  • Attendance at the live instructor-led program 
• CEU, generic continuing education credit
• PDC, professional development credits for the Society for Human Resource Management (SHRM)

For detailed continuing education credit information, click here.

**PLEASE NOTE: CEU credit types and totals are listed as a good faith estimate. Actual CEU types and totals offered at time of presentation may vary. Final CEU credit listing will be published on or before the day of the presentation.

Webinars are delivered live using online web conferencing software, which allows you to interact directly with presenters and colleagues through your web browser.

This member-exclusive webinar will be hosted in Zoom Webinars and will consist of a 60-minute presentation and question-and-answer session. You will receive informational emails with instructions to access the live event and related resources, as well as steps to claim continuing education credits.

Review this resource for participating in Zoom Webinars or test your connection here.

This member-exclusive webinar is sponsored by BambooHR. There is no registration fee.

Live Instructor Cancellation Policy
If for any reason MGMA must cancel this program, MGMA will notify participants by email of the cancellation no less than 48 hours prior to the expected start time.

Contact the MGMA Service Center for cancellations or refunds:
Toll-free: 877.275.6462, ext. 1888
Email: service@mgma.org 

Complaint resolution policy
Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this webinar.